Forage incident

Service Impairment

Resolved after 6 hours 56 minutes, affecting State Processors, on April 16, 2026.

identified Apr 16, 2026, 10:28 AM UTC

There have been no additional failures over the last hour. Conduent supported states appear to be processing. The incident is resolved.

Started: Apr 16, 2026, 03:36 AM UTC
Resolved: Apr 16, 2026, 10:32 AM UTC
Duration: 6h 56m
Detected by Pingoru: Apr 16, 2026, 03:36 AM UTC

Affected components

State Processors

Update timeline

identified Apr 16, 2026, 03:36 AM UTC

We are currently addressing a disruption in our Electronic Benefit Transfer (EBT) transaction processing capabilities. The following states are affected (AL,AR,DE,GA,IN,MD,MS,NJ,OH,OK,SC,TN,UT,VA,CT,IA,PA). Our technical team is actively working to rectify the situation.
identified Apr 16, 2026, 03:36 AM UTC

We are continuing to monitor the upstream state processor outage.
identified Apr 16, 2026, 03:38 AM UTC

We are continuing to monitor the upstream state processor outage.
identified Apr 16, 2026, 04:30 AM UTC

We've been informed that Conduent supported states are currently in a planned maintenance window. The upgrade should be resolved by Apr 16, 6am CST.
identified Apr 16, 2026, 10:28 AM UTC

There have been no additional failures over the last hour. Conduent supported states appear to be processing. The incident is resolved.
resolved Apr 16, 2026, 10:32 AM UTC

This incident has been resolved.

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