Flutterwave incident
[XOF] Service Restored: Disruption on XOF Mobile Money Collections through InTouch
Resolved after 6 days 13 hours, affecting Collections APIs, on September 17, 2026.
We are pleased to inform you that the disruption which affected some XOF Mobile Money collections through InTouch has been successfully resolved. We apologize for the inconvenience experienced and appreciate your continued understanding. Affected Services: Affected Markets: Burkina Faso
Affected components
Update timeline
- identified Sep 17, 2026, 05:29 PM UTC
Dear Valued Merchant, We are currently experiencing a disruption affecting some XOF Mobile Money collections through InTouch, which may prevent transactions from completing successfully. Our team is actively working with the affected service provider to restore normal service. Further updates will be shared as progress is made. We apologize for the inconvenience and thank you for your patience. Affected Services: Affected Markets: Burkina Faso
- identified Sep 19, 2026, 01:16 PM UTC
We are now seeing transactions process successfully. The service has shown signs of recovery, and our team continues to monitor the situation closely to ensure stability. We apologize for the disruption and appreciate your patience and understanding. Affected Services: Affected Markets: Burkina Faso
- resolved Sep 24, 2026, 07:00 AM UTC
We are pleased to inform you that the disruption which affected some XOF Mobile Money collections through InTouch has been successfully resolved. We apologize for the inconvenience experienced and appreciate your continued understanding. Affected Services: Affected Markets: Burkina Faso
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