Resolved after 1 hour 51 minutes, on August 27, 2026.
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Update timeline
- investigating Aug 27, 2026, 03:07 PM UTC
We are investigating an issue where customers are unable to receive outbound phone call follow-ups from Autodesk Support agents in India. As a workaround, customers can continue to communicate with Autodesk Support through support cases and email. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Aug 27, 2026, 04:08 PM UTC
We are continuing to investigate an issue where customers are unable to receive outbound phone call follow-ups from Autodesk Support agents in India. As a workaround, customers can continue to communicate with Autodesk Support through support cases and email. We will provide an update within 60 minutes or sooner if we have more information to share.
- resolved Aug 27, 2026, 04:58 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
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