Resolved after 9 hours 53 minutes, on July 1, 2026.
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Update timeline
- investigating Jul 01, 2026, 02:15 PM UTC
We are investigating an issue with where customers are experiencing intermittent issues while viewing or managing support cases within the Autodesk account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Jul 01, 2026, 02:51 PM UTC
We are continuing to investigate an issue where customers are experiencing intermittent issues while viewing or managing support cases within the Autodesk Account. We subsequently determined that this issue is also affecting support case creation with attachments via Autodesk Assistant. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Jul 01, 2026, 03:50 PM UTC
We are continuing to investigate an issue where customers are experiencing intermittent issues while viewing or managing support cases within the Autodesk account and with support case creation with attachments via Autodesk Assistant. We will provide an update within 2 hours or sooner if we have more information to share.
- investigating Jul 01, 2026, 05:54 PM UTC
We are continuing to investigate an issue where customers are experiencing intermittent issues while viewing or managing support cases within the Autodesk account and with support case creation with attachments via Autodesk Assistant. We will provide an update within 2 hours or sooner if we have more information to share.
- identified Jul 01, 2026, 08:25 PM UTC
We have identified the cause of the issue where customers are experiencing intermittent issues while viewing or managing support cases within the Autodesk account and with support case creation with attachments via Autodesk Assistant. Our team is actively working on resolving this as quickly as possible. We will provide an update within 3 hours or sooner if we have more information to share.
- resolved Jul 02, 2026, 12:09 AM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Your product runs on more than Flow Capture
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services