Portal Service Disruption

Update timeline

1. investigating Oct 20, 2026, 02:18 PM UTC

   Dear Fleetworthy Customers, We are currently investigating reports of a disruption to Portal service. Our engineering and operations teams are actively working to identify the cause. Further updates will be provided as more information becomes available.

2. investigating Oct 20, 2026, 03:29 PM UTC

   Dear Fleetworthy Customers, We are currently investigating reports of a disruption to Toll Activity Reporting Data. Our engineering and operations teams are actively working to identify the cause and restore function. Further updates will be provided as more information becomes available.

3. identified Oct 20, 2026, 06:36 PM UTC

   Dear Fleetworthy Customers, Status: Fixing We have identified the underlying cause of the issue affecting the delivery of Toll transaction activity in the Fleetworthy toll portal. Also via API Reporting in the Bestpass Customer Portal. A fix is being implemented to restore access to reporting data. We will provide further updates as more information becomes available.

4. identified Oct 20, 2026, 08:36 PM UTC

   Dear Fleetworthy Customers. Status: Fixing Our teams continue to focus on restoring the delivery of Toll Activity Data to our customers. We are closely monitoring the restoration process which is progressing as expected. There is no firm ETA on full restoration and resolution at this time. We will continue to share updates until the issue is resolved.

5. monitoring Oct 20, 2026, 10:17 PM UTC

   Dear Fleetworthy Customers. Significant progress has been met with remediation efforts. Customer are now able to view Toll Activity data up to approximately midday October 19, 2026. Monitoring and validation remain top priorities as we continue to work toward resolution. There is no firm ETA on full restoration and resolution at this time. We will continue to share updates until the issue is resolved.

6. monitoring Oct 21, 2026, 12:49 PM UTC

   Dear Fleetworthy Customers. Status: Recovering Toll activity in the portal is now showing current data through the morning of Oct 21. There is a short delay in the newest activity. Our team is continuing to work on completing the remaining follow-up work. We will continue to share updates until we are fully restored, or sooner if anything changes.

7. monitoring Oct 21, 2026, 04:33 PM UTC

   Dear Fleetworthy Customers. Status: Resolved – Monitoring All data updates have resumed, and the Toll transaction data is now updating automatically in real-time. Tolling API data from October 15 onward is available. However, if your integration uses a short look-back window, it may have missed some transactions during this period. We recommend reviewing your data for any gaps. What we’re doing Our team will be reaching out directly to customers with Toll API Integrations to help recover any missing transaction data from this window. We are still working to determine the underlying cause and will share more information as it becomes available. Thank you for your patience. If you have any questions or concerns, please contact Customer Service for assistance.

8. monitoring Oct 21, 2026, 10:23 PM UTC

   Status: Recovering – Monitoring We’re pleased to report continued progress in restoring toll data. Toll data availability continues to improve as expected, and our team is actively monitoring the service to keep it moving in the right direction. What we’re doing We are continuing to monitor data flow, complete remaining follow-up work, and investigate the underlying cause. We’ll share more information as it becomes available. Need help? If you notice anything suspicious, such as missing transactions, unexpected delays, or data that doesn’t look right, please contact Fleetworthy Support and we’ll be glad to assist. We’ll provide our next update tomorrow morning, or sooner if anything changes. Thank you for your continued patience.

9. resolved Oct 22, 2026, 01:06 PM UTC

   Status: Resolved Dear Fleetworthy Customers, We’re writing with an update on the recent toll data incident. Service has been restored, and customer-facing toll data is back to its expected freshness across accounts. What’s working • Toll360 now shows toll data as expected, alongside the standard toll activity in the portal. • Toll data is flowing normally, and our regular data processing is up to date and back on schedule. What to expect today Toll Genius data is currently behind while we process a backlog from the outage. We expect it to be fully up to date by the end of day today. If you rely on Toll Genius for time-sensitive work, you may notice some delay until then. If you have an API integration If your integration uses a short look-back window, it may have missed some transactions during the outage and may need a one-time catch-up request to retrieve them. We are reaching out directly to affected Toll API customers and partners, and our Support Engineers can work with you case by case to recover any missing data. Next steps We are still investigating the underlying cause of the incident and will share more as it becomes available. If you notice anything unexpected, such as missing transactions or data that doesn’t look right, or if you need additional assistance, please contact Fleetworthy Support. Thank you for your patience and continued trust. The Fleetworthy Team