Resolved after 42 minutes, affecting Chat Integrations with CRMs, on January 16, 2025.
This incident occured due to Zendesk rate limits for a small set of customers, this has been identified and resolved.
Affected components
Chat Integrations with CRMs
Update timeline
- identified Jan 16, 2025, 07:32 PM UTC
Critical: Elevated Errors in Zendesk Integration
- identified Jan 16, 2025, 07:59 PM UTC
We are seeing rate limiting errors for some specific customers using Zendesk Chat. Not all customers have been affected.
- resolved Jan 16, 2025, 10:45 PM UTC
This incident occured due to Zendesk rate limits for a small set of customers, this has been identified and resolved.
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