Resolved after 32 minutes, affecting API and Widget and 1 more, on August 18, 2026.
The latencies have been normalized after applying mitigations. This incident has been resolved. Thank you for your patience and understanding as we addressed this issue.
Affected components
Update timeline
- investigating Aug 18, 2026, 08:05 AM UTC
We are experiencing spike in chat response times across integrations, widget and API interfaces. We are still working to identify the root cause and will continue to post updates as we learn more and perform mitigation.
- identified Aug 18, 2026, 08:24 AM UTC
We identified the problematic component and have taken corrective actions. There are strong signs of recovery and are working to completely restore the usual latencies. We will post further updates as recovery continues.
- identified Aug 18, 2026, 08:25 AM UTC
We are continuing to work on a fix for this issue.
- resolved Aug 18, 2026, 08:37 AM UTC
The latencies have been normalized after applying mitigations. This incident has been resolved. Thank you for your patience and understanding as we addressed this issue.
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