Finalsite incident
Messages XR Enterprise: Text to Speech Not Sending Correctly
Resolved after 2 days 21 hours, affecting Messages XR Enterprise, on April 28, 2026.
Our team has successfully resolved the technical issue that prevented Text-to-Speech messages from being delivered correctly. Thank you for your patience while we worked to get this back up and running.
Affected components
Update timeline
- investigating Apr 28, 2026, 03:00 PM UTC
Our team discovered an issue that causes phone messages using “Text to Speech” to not deliver as expected. Call-In to Record as well as all other delivery methods are functioning as expected. If you are unable to record an audio message, please reach out to support and we will assist you in creating the message. Our development team is working to resolve the issue as quickly as possible.
- resolved May 01, 2026, 12:06 PM UTC
Our team has successfully resolved the technical issue that prevented Text-to-Speech messages from being delivered correctly. Thank you for your patience while we worked to get this back up and running.
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