Finalsite incident

Dashboard and Searches Issue

Resolved after 23 hours 48 minutes, affecting Enrollment Management System, on August 13, 2026.

identified Aug 13, 2026, 10:17 PM UTC

The issue has been identified. We're working through reindexing all EMS sites gradually.

Started
Aug 13, 2026, 01:52 PM UTC
Resolved
Aug 14, 2026, 01:41 PM UTC
Duration
23h 48m
Detected by Pingoru
Aug 13, 2026, 01:52 PM UTC

Affected components

Enrollment Management System

Update timeline

  1. investigating Aug 13, 2026, 01:52 PM UTC

    We're investigating an issue that is causing incorrect dashboard numbers and searches to not populate correctly.

  2. identified Aug 13, 2026, 10:17 PM UTC

    The issue has been identified. We're working through reindexing all EMS sites gradually.

  3. resolved Aug 14, 2026, 01:41 PM UTC

    This incident has been resolved.

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