Finalsite incident
Messages XR Enterprise and Mass Notification: Message Sending Delays for a Subset of Clients
Resolved after 1 day 2 hours, affecting Mass Notifications and Messages XR Enterprise, on November 17, 2025.
The issue that was causing message sending delays for a subset of clients has been resolved.
Affected components
Update timeline
- investigating Nov 17, 2025, 07:07 PM UTC
Our team is aware of a message-sending delay impacting a subset of clients using the Messages XR Enterprise and Mass Notification platforms. We are working to address this issue and will provide additional updates as soon as possible.
- identified Nov 17, 2025, 08:51 PM UTC
Our team is continuing to work on this issue, and sending delays may remain for a subset of clients. We will provide an additional update as soon as possible.
- monitoring Nov 17, 2025, 10:15 PM UTC
We are seeing message sends process as expected at this time, our team is continuing to monitor.
- resolved Nov 18, 2025, 09:21 PM UTC
The issue that was causing message sending delays for a subset of clients has been resolved.
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