Finalsite incident
Mass Notification and Messages XR Enterprise: SMS Messages Not Attempting
Resolved after 2 hours 43 minutes, affecting Mass Notifications and Messages XR Enterprise, on November 24, 2025.
We have confirmed that SMS messages are once again going out as expected. Thank you for your patience while we worked to resolve this.
Affected components
Update timeline
- investigating Nov 24, 2025, 09:03 PM UTC
Our development team has identified an issue that is causing SMS messages to not go out. We are working to resolve this issue as quickly as possible. While we work on this, phone calls and emails are still functioning as intended. Please reach out to the support team if you have any questions or need additional assistance with sending messages.
- identified Nov 24, 2025, 10:39 PM UTC
Our development team has identified the issue and are working to get this cleared up. Once this is resolved, all previously sent SMS messages will begin delivering to recipients. We apologize for the delay in delivery and thank you for your patience.
- resolved Nov 24, 2025, 11:46 PM UTC
We have confirmed that SMS messages are once again going out as expected. Thank you for your patience while we worked to resolve this.
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