Resolved after 20 hours 19 minutes, affecting Mass Notifications and Messages XR Enterprise, on August 4, 2025.
Working with our third party provider, this issue is now resolved as of 9am CT. We again apologize for any inconvenience this may have caused, and please do reach out to our Support team if you have any further questions or concerns.
Affected components
Update timeline
- investigating Aug 04, 2025, 07:15 PM UTC
For a small subset of clients, there is a delay in SMS sending (phone calls and emails are processing as expected). This can range from a few minutes to an hour. Our development team is aware of the issue and working towards a resolution. We apologize for any inconvenience this may cause.
- resolved Aug 05, 2025, 03:35 PM UTC
Working with our third party provider, this issue is now resolved as of 9am CT. We again apologize for any inconvenience this may have caused, and please do reach out to our Support team if you have any further questions or concerns.
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