Resolved after 3 days 17 hours, affecting Mass Notifications and Messages XR Enterprise, on August 15, 2025.
Working with Smore, they have identified the issue, and Smore newsletter creation is now working as expected. We appreciate your patience as we worked to resolve this issue.
Affected components
Update timeline
- investigating Aug 15, 2025, 08:17 PM UTC
Our team has identified an issue when attempting to connect to Smore in the message sending interface. When clicking on the Smore dropdown and attempting to create a newsletter, an error is popping up. While we investigate the cause of this, users can log into Smore directly at smore.com > Select newsletter > Share on Mass Notification System > Copy HTML Code > in MN/MXRE messaging interface, from Email, click More to expand toolbar > click the Source Code tool > paste the code > the newsletter will populate.
- resolved Aug 19, 2025, 02:16 PM UTC
Working with Smore, they have identified the issue, and Smore newsletter creation is now working as expected. We appreciate your patience as we worked to resolve this issue.
Your product runs on more than Finalsite
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services