Finalsite incident
Messages XR-Enterprise: Issue when sending using the Beefree Editor
Resolved after 9 days, affecting Messages XR Enterprise, on September 3, 2025.
Our development team has identified the issue and is currently working on a resolution. We should have a fix early in the week of September 8th.
Affected components
Update timeline
- investigating Sep 03, 2025, 01:52 PM UTC
Currently, using the Beefree editor, and translating that message, can result in no jobs being created for that email, which results in messages not being sent. Our team has identified the root cause and is working towards a solution and release plan. Until this has been updated, you should not translate any messages using the Beefree editor. We apologize for this inconvenience, and this will addressed on September, 12.
- identified Sep 04, 2025, 02:50 PM UTC
Our development team has identified the issue and is currently working on a resolution. We should have a fix early in the week of September 8th.
- resolved Sep 12, 2025, 02:35 PM UTC
This issue has now been resolved.
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