Finalsite incident
Messages XR Enterprise: Issue with list loading when selecting recipients
Resolved after 5 days 23 hours, affecting Messages XR Enterprise, on September 17, 2025.
A subset of clients are currently experiencing an issue where the recipients list will be stuck loading when selecting recipients from a list. Our development team is currently working to resolve this. In the meantime, a temporarily workaround for this is to open your profile by clicking on your icon on the upper right hand corner of the screen and save it.
Affected components
Update timeline
- investigating Sep 17, 2025, 07:46 PM UTC
A subset of clients are currently experiencing an issue where the recipients list will be stuck loading when selecting recipients from a list. Our development team is currently working to resolve this. In the meantime, a temporarily workaround for this is to open your profile by clicking on your icon on the upper right hand corner of the screen and save it.
- resolved Sep 23, 2025, 07:00 PM UTC
This issue has been resolved, and recipient list behavior is corrected.
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