Resolved after 3 days 13 hours, affecting Customer Messages, on March 21, 2025.
We ran into a bit of an issue earlier—a spammer created some accounts and sent a bunch of messages, which temporarily clogged up our system. Because of this, some legitimate messages got delayed. The good news? Your messages are safe! Our queue is preserved, and we’ll be backfilling everything shortly. We're also putting extra measures in place to prevent this from happening again. Thanks for your patience—we’ll keep you posted!
Affected components
Update timeline
- investigating Mar 21, 2025, 08:14 PM UTC
We ran into a bit of an issue earlier—a spammer created some accounts and sent a bunch of messages, which temporarily clogged up our system. Because of this, some legitimate messages got delayed. The good news? Your messages are safe! Our queue is preserved, and we’ll be backfilling everything shortly. We're also putting extra measures in place to prevent this from happening again. Thanks for your patience—we’ll keep you posted!
- resolved Mar 25, 2025, 10:08 AM UTC
This incident has been resolved.
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