Fera incident
Transactional emails from fera are currently paused and not being sent.
Resolved after 29 days 4 hours, affecting Public API, on September 10, 2026.
A fix has been implemented and we are currently backfilling the messages and monitoring these jobs.
Affected components
Update timeline
- investigating Sep 10, 2026, 11:58 AM UTC
We identified an issue affecting the sending of transactional emails. Emails are currently paused while we investigate the root cause. important: no emails or data are being lost. the affected emails are being held/paused and will not be discarded as a result of this incident.
- identified Sep 12, 2026, 01:36 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 12, 2026, 01:37 PM UTC
A fix has been implemented and we are currently backfilling the messages and monitoring these jobs.
- resolved Oct 09, 2026, 04:33 PM UTC
This incident has been resolved.
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