Resolved after 21 days 6 hours, affecting Public API, on August 14, 2025.
Description: We observed degraded performance across multiple merchant dashboards. The issue was traced to excessive render operations triggered after a deploy, resulting in increased CPU usage and memory consumption. This caused slower API responses and intermittent timeouts for merchants interacting with review widgets and campaign dashboards. oot Cause: A newly introduced render routine was performing full re-renders on large datasets instead of using incremental updates. This caused blocking synchronous operations in the backend render queue, saturating CPU threads and memory, leading to system-wide latency. Solution: We are actively engaging with Render to investigate platform-side performance issues and identify optimizations. In parallel, we applied temporary mitigations on our side to reduce render load while awaiting their recommendations and fixes.
Affected components
Update timeline
- investigating Aug 14, 2025, 02:37 PM UTC
Description: We observed degraded performance across multiple merchant dashboards. The issue was traced to excessive render operations triggered after a deploy, resulting in increased CPU usage and memory consumption. This caused slower API responses and intermittent timeouts for merchants interacting with review widgets and campaign dashboards. oot Cause: A newly introduced render routine was performing full re-renders on large datasets instead of using incremental updates. This caused blocking synchronous operations in the backend render queue, saturating CPU threads and memory, leading to system-wide latency. Solution: We are actively engaging with Render to investigate platform-side performance issues and identify optimizations. In parallel, we applied temporary mitigations on our side to reduce render load while awaiting their recommendations and fixes.
- resolved Sep 04, 2025, 08:55 PM UTC
This incident has been resolved.
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