Resolved after 3 days 11 hours, affecting Public API, on September 4, 2025.
Our engineering team is actively investigating the cause of these delays. We are reviewing the data pipelines and monitoring systems to identify bottlenecks.
Affected components
Update timeline
- investigating Sep 04, 2025, 08:57 PM UTC
We are currently experiencing delays affecting multiple services. Merchants may notice that exports and imports of reviews or store data are taking longer than usual to complete. Billing synchronisation between stores may also be delayed, leading to temporary mismatches in billing data. In addition, product data updates may not appear immediately, causing inconsistencies in dashboards and widgets.
- investigating Sep 04, 2025, 08:57 PM UTC
Our engineering team is actively investigating the cause of these delays. We are reviewing the data pipelines and monitoring systems to identify bottlenecks.
- resolved Sep 08, 2025, 08:07 AM UTC
This incident has been resolved.
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