Resolved after 5 days 21 hours, affecting Vendor Portal, on April 22, 2025.
We have identified the issue with a third party provider and are actively working with them to resolve. For current customers with reoccurring payments, no further action is required from you at this stage. For new customers or those refreshing their payment details, please utilise direct debit and reach out to your account manager for further information as required.
Affected components
Update timeline
- investigating Apr 22, 2025, 02:56 AM UTC
We are currently investigating an issue where credit card payments are not processing correctly for Marketplace vendors, impacting their ability to subscribe or renew. Please reach out to your account manager for support in the interim.
- identified Apr 22, 2025, 04:06 AM UTC
We have identified the issue with a third party provider and are actively working with them to resolve. For current customers with reoccurring payments, no further action is required from you at this stage. For new customers or those refreshing their payment details, please utilise direct debit and reach out to your account manager for further information as required.
- resolved Apr 28, 2025, 12:51 AM UTC
This incident has been resolved.
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