Resolved after 22 hours 52 minutes, affecting Contractor Portal and Vendor Portal, on August 5, 2025.
We have deployed fixes and all users should now be able to login.
Affected components
Contractor PortalVendor Portal
Update timeline
- investigating Aug 05, 2025, 10:14 PM UTC
We are aware of an issue impacting all customers (organisation users and vendors) where users cannot login to Felix. We are currently investigating the cause.
- identified Aug 05, 2025, 10:28 PM UTC
We have identified the issue and are deploying fixes currently.
- monitoring Aug 05, 2025, 10:30 PM UTC
We have deployed fixes and all users should now be able to login.
- resolved Aug 06, 2025, 09:07 PM UTC
This incident has been resolved.
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