Fastmail incident
Support web form not accessible
Resolved after 3 hours 18 minutes, affecting Support Tickets, on October 14, 2026.
We have fixed the issue and users can access the support web form () by reloading the page. Emails sent directly to our support address [[email protected]](mailto:[email protected]) were not affected.
Affected components
Update timeline
- investigating Oct 14, 2026, 02:52 AM UTC
Customers are experiencing issues accessing our support web form ([https://support.fastmail.com/support/)](https://support.fastmail.com/support/).
- identified Oct 14, 2026, 06:01 AM UTC
We identified the cause of the issue.
- resolved Oct 14, 2026, 06:10 AM UTC
We have fixed the issue and users can access the support web form () by reloading the page. Emails sent directly to our support address [[email protected]](mailto:[email protected]) were not affected.
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