Resolved after 5 hours 23 minutes, on October 7, 2026.
This incident has been resolved. No mail has been lost as a result of this incident..
Update timeline
- investigating Oct 07, 2026, 04:40 AM UTC
Some users are experiencing interrupted access to Fastmail services. We're looking into this..
- monitoring Oct 07, 2026, 09:36 AM UTC
We believe that we have resolved the issue that was preventing some users from accessing Fastmail services. The issue was isolated to a single server and was related to internal authentication not being honored for users with periods (.) in their usernames. We are continuing to monitor. No mail has been lost..
- resolved Oct 07, 2026, 10:03 AM UTC
This incident has been resolved. No mail has been lost as a result of this incident..
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