Fastmail incident

Interrupted access to Fastmail services

Minor

Resolved after 1 hour 8 minutes, affecting Web client and mobile app and Mail access (IMAP/POP) and 1 more, on September 4, 2026.

resolved Sep 04, 2026, 05:49 PM UTC

A server error occurred that temporarily prevented some users from accessing Fastmail services. We have resolved the issue. No mail has been lost.

Started: Sep 04, 2026, 04:41 PM UTC
Resolved: Sep 04, 2026, 05:49 PM UTC
Duration: 1h 8m
Detected by Pingoru: Sep 04, 2026, 04:41 PM UTC

Affected components

Web client and mobile appMail access (IMAP/POP)Calendar (CalDAV)File storage (WebDAV)Contacts (CardDAV)

Update timeline

investigating Sep 04, 2026, 04:41 PM UTC

Some users are experiencing interrupted access to Fastmail services. We're looking into this.
monitoring Sep 04, 2026, 05:16 PM UTC

We believe that we have resolved the issue that was preventing some users from accessing Fastmail services. We are continuing to monitor. No mail has been lost.
resolved Sep 04, 2026, 05:49 PM UTC

A server error occurred that temporarily prevented some users from accessing Fastmail services. We have resolved the issue. No mail has been lost.

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