Resolved after 9 hours 26 minutes, affecting Phone Systems and Chat Support, on November 4, 2025.
Majority headcount has been restored to the support team affected by severe weather. Note headcount is not at 100% so there could still be some delays on phones and email. We appreciate your patience and understanding.
Affected components
Update timeline
- investigating Nov 04, 2025, 07:48 AM UTC
Customers may experience longer wait times than usual due to severe weather in some of our customer service locations. If your issue is not urgent please send your query via email to [email protected].
- resolved Nov 04, 2025, 05:15 PM UTC
Majority headcount has been restored to the support team affected by severe weather. Note headcount is not at 100% so there could still be some delays on phones and email. We appreciate your patience and understanding.
Your product runs on more than Fasthosts
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services