Resolved after 2 days 20 hours, affecting Chat Support, on November 7, 2025.
When starting a chat with our support team, some customers may see a notice that “the team you’re trying to reach is currently unavailable.” This is due to severe weather conditions that have temporarily reduced staff availability. We apologize for any inconvenience. If your issue isn’t urgent, please email us at [email protected] or call 0333 0142 700. Thank you for your understanding.
Affected components
Update timeline
- investigating Nov 07, 2025, 11:14 AM UTC
When starting a chat with our support team, some customers may see a notice that “the team you’re trying to reach is currently unavailable.” This is due to severe weather conditions that have temporarily reduced staff availability. We apologize for any inconvenience. If your issue isn’t urgent, please email us at [email protected] or call 0333 0142 700. Thank you for your understanding.
- resolved Nov 10, 2025, 08:09 AM UTC
This incident has been resolved.
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