Resolved after 18 days 22 hours, affecting Standard Email, on January 21, 2026.
Following recent improvements to our backend mail systems, you may need to update your incoming and outgoing server settings to ensure connectivity. If updating the settings does not resolve the issue, please take a backup of your mail content (export a backup from the mail client), then remove and re-add the mailbox on your device. You can find the correct settings in our help guide here: Set up email on your device
Affected components
Update timeline
- identified Jan 21, 2026, 01:32 PM UTC
Following recent improvements to our backend mail systems, you may need to update your incoming and outgoing server settings to ensure connectivity. If updating the settings does not resolve the issue, please take a backup of your mail content (export a backup from the mail client), then remove and re-add the mailbox on your device. You can find the correct settings in our help guide here: Set up email on your device
- resolved Feb 09, 2026, 11:55 AM UTC
This is now resolved.
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