Resolved after 21 days 17 hours, affecting Sending Mail, on January 19, 2026.
Most email traffic is now flowing as expected. We are in the final stages of unblocking the remaining servers to fully resolve the issue for all users.
Affected components
Update timeline
- identified Jan 19, 2026, 04:37 PM UTC
We are aware of an issue impacting email forwarding to Yahoo and Sky Mail addresses. Some customers may experience failed deliveries. Our Mail Operations team is investigating and will share updates as progress is made.
- identified Jan 20, 2026, 03:20 AM UTC
We are still working on resolving the technical issue. Thank you for your patience.
- identified Jan 21, 2026, 02:05 AM UTC
We are still working on resolving this issue. More information will follow soon.
- identified Jan 26, 2026, 03:45 PM UTC
We have successfully minimised the disruption and are working to completely resolve it as soon as possible.
- identified Jan 30, 2026, 05:25 AM UTC
We are addressing the issue as quickly as possible. We apologise for the inconvenience caused and thank you for your patience.
- identified Feb 09, 2026, 11:41 AM UTC
Most email traffic is now flowing as expected. We are in the final stages of unblocking the remaining servers to fully resolve the issue for all users.
- resolved Feb 10, 2026, 10:05 AM UTC
This incident has been resolved.
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