Resolved after 12 hours 8 minutes, affecting Small Parcel Suite, on January 5, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Small Parcel Suite
Update timeline
- investigating Jan 05, 2026, 03:57 PM UTC
We are currently investigating an issue affecting Rate Shopping operations, including shipping of orders with an automatic Rate Shop rule. This is being addressed as our top priority and we will provide an update in 30 minutes.
- investigating Jan 05, 2026, 04:24 PM UTC
We are continuing to investigate this issue and will provide additional update within 30 minutes.
- identified Jan 05, 2026, 04:37 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 05, 2026, 04:55 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 06, 2026, 04:05 AM UTC
This incident has been resolved.
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