Extensiv incident
Issue with Small Parcel label generation and Rate Shop
Resolved after 4 hours 42 minutes, affecting Small Parcel Suite, on September 10, 2026.
We are running final tests on this fix and should have results very shortly.
Affected components
Update timeline
- investigating Sep 10, 2026, 12:48 PM UTC
We are currently investigating an error received when users attempt to generate labels or Rate Shop in Small Parcel. We will provide an update within one hour.
- investigating Sep 10, 2026, 01:40 PM UTC
We continue to investigate this matter and will provide further update within one hour.
- identified Sep 10, 2026, 01:44 PM UTC
The issue has been identified and we are currently working on a fix. We will provide further update within one hour.
- identified Sep 10, 2026, 02:39 PM UTC
We are continuing to work on a fix for this issue and will provide an update within an hour.
- identified Sep 10, 2026, 03:34 PM UTC
We continue to work on a fix for this issue and expect further update within 30 minutes.
- identified Sep 10, 2026, 04:02 PM UTC
We are continuing to work on this fix. We will notify you once this is deployed and expect the next update within one hour.
- identified Sep 10, 2026, 04:57 PM UTC
We are running final tests on this fix and should have results very shortly.
- resolved Sep 10, 2026, 05:30 PM UTC
This incident has been resolved.
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