Resolved after 4 hours 37 minutes, affecting SmartScan, on January 15, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jan 15, 2026, 01:12 PM UTC
We are currently investigating an issue where the SmartScan Pick module does not display a field for the picked item's Location or MU. Users who pick orders using SmartScan may be affected. We apologize for any inconvenience. We will provide an update within 1 hour.
- investigating Jan 15, 2026, 02:05 PM UTC
We are continuing to investigate this issue and will provide additional update within one hour.
- investigating Jan 15, 2026, 03:07 PM UTC
We are currently investigating an issue where the SmartScan Pick module does not display a field for the picked item's Location or MU. Users who pick orders using SmartScan may be affected. We apologize for any inconvenience. We will provide an update within 1 hour.
- identified Jan 15, 2026, 03:16 PM UTC
We have identified the source of this issue and are now working on a fix. Additional update will be provided within one hour.
- identified Jan 15, 2026, 04:13 PM UTC
We continue to work on a fix for this issue. Additional update will be provided within one hour.
- monitoring Jan 15, 2026, 05:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 15, 2026, 05:50 PM UTC
This incident has been resolved.
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