Resolved after 1 hour 31 minutes, affecting Small Parcel Suite, on February 26, 2026.
ShipEngine had released a fix and are monitoring the results.
Affected components
Update timeline
- investigating Feb 26, 2026, 04:14 PM UTC
We are currently experiencing a service disruption with Small Parcel label creation. Our team is currently working to restore the service. Small Parcel users may be affected. We apologize for any inconvenience. We will send an additional update in 30 minutes.
- identified Feb 26, 2026, 04:29 PM UTC
Our upstream provider, ShipEngine, is currently experiencing an issue which is affecting our ability to Rate Shop and create Small Parcel labels. Small Parcel users may be affected. See https://status.shipengine.com/incidents/wx6bzsc311w7 for more details. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider. We will send an additional update in 30 minutes.
- identified Feb 26, 2026, 04:58 PM UTC
ShipEngine continues to look into this matter. We will provide additional update in 30 minutes.
- monitoring Feb 26, 2026, 05:21 PM UTC
ShipEngine had released a fix and are monitoring the results.
- resolved Feb 26, 2026, 05:46 PM UTC
This incident has been resolved.
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