Extensiv incident
Small Parcel: Error when generating labels - "Unable to fetch your request"
Resolved after 3 hours 3 minutes, affecting Small Parcel Suite, on April 9, 2026.
Our teams have identified the cause and resolved the issue. You should now see labels generating as normal. If you have any additional questions please reach out to Support.
Affected components
Update timeline
- investigating Apr 09, 2026, 07:02 PM UTC
Our teams have received reports of an error when attempting to generate labels in Small Parcel and are working to resolve this. We should have an update for you in the next 30 minutes.
- monitoring Apr 09, 2026, 07:11 PM UTC
Our teams have identified the cause and resolved the issue. You should now see labels generating as normal. If you have any additional questions please reach out to Support.
- resolved Apr 09, 2026, 10:06 PM UTC
This incident has been resolved.
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