Extensiv incident
"Unable to process request" Errors within Order Management
Resolved after 16 hours 23 minutes, affecting Order Manager by Extensiv, on November 14, 2024.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Nov 14, 2024, 10:26 PM UTC
We are currently investigating an issue impacting Order Management. Users are getting "unable to process request" errors when doing different actions within the application. We apologize for any inconvenience. We will send an additional update in 30 minutes.
- investigating Nov 14, 2024, 10:56 PM UTC
We are continuing to investigate this issue.
- investigating Nov 14, 2024, 11:48 PM UTC
We are focusing in on the area of concern and have made significant progress. We are still continuing to work on identifying the root cause.
- investigating Nov 14, 2024, 11:50 PM UTC
We are focusing in on the area of concern and have made significant progress. We are still continuing to work on identifying the root cause. We will provide another update by 4:30 PM PST.
- investigating Nov 15, 2024, 12:32 AM UTC
We are continuously working on identifying the root cause. We apologize for any inconvenience.
- monitoring Nov 15, 2024, 12:43 AM UTC
The system is now operational. We have identified the root cause and we will continue to work on the permanent fix.
- monitoring Nov 15, 2024, 12:44 AM UTC
We are continuing to monitor for any further issues.
- resolved Nov 15, 2024, 02:50 PM UTC
This incident has been resolved.
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