Resolved after 9 hours 47 minutes, affecting 3PL Warehouse Manager and Small Parcel Suite, on December 2, 2024.
We are planning a brief 15-minute maintenance period for 3PL Warehouse Manager tonight at 8:00 p.m. PST to upgrade our system infrastructure to provide significantly improved performance during busy season.
Affected components
Update timeline
- identified Dec 02, 2024, 07:28 PM UTC
Our upstream provider, AWS, is currently experiencing an issue which is affecting the ability to navigate within Extensiv products. All users may be affected. This issue is intermittent and may not effect all users. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider. We will send an additional update in 30 minutes.
- monitoring Dec 02, 2024, 07:58 PM UTC
We are no longer seeing timeout and slowness issues, but we will continue to monitor and investigate.
- monitoring Dec 03, 2024, 03:01 AM UTC
We are planning a brief 15-minute maintenance period for 3PL Warehouse Manager tonight at 8:00 p.m. PST to upgrade our system infrastructure to provide significantly improved performance during busy season.
- resolved Dec 03, 2024, 05:16 AM UTC
This incident has been resolved.
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