Resolved after 6 hours 49 minutes, affecting 3PL Warehouse Manager and SmartPack and 1 more, on April 16, 2025.
Extensiv's phone provider is currently down so we are unable to receive or make calls at this time. Please reach out to your contacts via email. Support can also be reached by chat.
Affected components
3PL Warehouse ManagerSmartPackSmall Parcel SuiteSmartScanIntegration Manager by ExtensivOrder Manager by ExtensivWarehouse Manager by ExtensivExtensiv HubSupport PortalBilling Manager
Update timeline
- investigating Apr 16, 2025, 07:58 PM UTC
Extensiv's phone provider is currently down so we are unable to receive or make calls at this time. Please reach out to your contacts via email. Support can also be reached by chat.
- resolved Apr 17, 2025, 02:48 AM UTC
This incident has been resolved.
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