Resolved after 4 hours 28 minutes, affecting Extensiv Help Center, on June 10, 2025.
Our Help Center provider, Helpjuice’s platform provider Heroku, is experiencing an issue that is causing our Help Center to intermittently slow down and timeout. See https://status.heroku.com/ for more details. We will resolve this incident once we have received confirmation that the issue has been resolved from them.
Affected components
Update timeline
- monitoring Jun 10, 2025, 04:24 PM UTC
Our Help Center provider, Helpjuice’s platform provider Heroku, is experiencing an issue that is causing our Help Center to intermittently slow down and timeout. See https://status.heroku.com/ for more details. We will resolve this incident once we have received confirmation that the issue has been resolved from them.
- resolved Jun 10, 2025, 08:53 PM UTC
This incident has been resolved.
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