Small Parcel Users unable to Rate Shop

Update timeline

1. investigating Jul 11, 2025, 12:40 PM UTC

   We are currently investigating reports of the following error received during rate shopping: You cannot perform this because Value cannot be null. Paremeter name:key. We will provide an update here as soon as possible.

2. identified Jul 11, 2025, 01:38 PM UTC

   We have identified the source of this Rate Shop error within Small Parcel and are currently working on a fix.

3. identified Jul 11, 2025, 02:37 PM UTC

   We are continuing to work on a fix for this issue and will provide the next update within 30 minutes.

4. identified Jul 11, 2025, 03:04 PM UTC

   We are continuing to work on a fix for this issue and will provide the next update within 30 minutes.

5. identified Jul 11, 2025, 03:37 PM UTC

   We are continuing to work on a fix for this issue, but do not have any further update at this time. We will provide the next update within 30 minutes.

6. identified Jul 11, 2025, 04:10 PM UTC

   We are currently testing a possible fix for this issue and will provide an update within the next 30 minutes.

7. monitoring Jul 11, 2025, 04:40 PM UTC

   We have released a fix for this issue and are monitoring the results.

8. monitoring Jul 11, 2025, 05:12 PM UTC

   We are continuing to monitor the fix released for this issue and will report back within 30 minutes.

9. monitoring Jul 11, 2025, 05:41 PM UTC

   We are continuing to monitor the fix released for this issue and will report back within 30 minutes.

10. monitoring Jul 11, 2025, 06:14 PM UTC

    We are continuing to monitor the fix released for this issue and will report back within 30 minutes.

11. resolved Jul 11, 2025, 06:42 PM UTC

    This incident has been resolved.