Resolved after 1 hour 18 minutes, affecting Small Parcel Suite, on August 14, 2025.
We are seeing improved performance at this time, and we are continuing to monitor this issue.
Affected components
Update timeline
- investigating Aug 14, 2025, 03:43 PM UTC
We are aware of an issue impacting rates provided by UPS when generating rates and labels. This is currently encountered when attempting to get rates and create labels for some UPS accounts. Our shipping partner and UPS are working diligently to resolve this. This status will be updated as additional information is made available or a resolution is implemented.
- monitoring Aug 14, 2025, 04:15 PM UTC
We are seeing improved performance at this time, and we are continuing to monitor this issue.
- resolved Aug 14, 2025, 05:01 PM UTC
This incident has been resolved.
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