Resolved after 1 hour 36 minutes, affecting Billing Manager, on August 21, 2025.
Our upstream provider, API Worx, has identified the issue and is working on a fix. Based on their time estimate, we will provide another estimate within 2 hours.
Affected components
Update timeline
- investigating Aug 21, 2025, 06:03 PM UTC
Our upstream provider, API Worx, is currently experiencing an issue which is affecting our ability to export and sync invoices between Billing Manager and QuickBooks. Billing Manager users may be affected. We will resolve this incident once we have received confirmation the issue has been resolved from the upstream provider. We will send an additional update in one hour.
- identified Aug 21, 2025, 06:19 PM UTC
Our upstream provider, API Worx, has identified the issue and is working on a fix. Based on their time estimate, we will provide another estimate within 2 hours.
- resolved Aug 21, 2025, 07:40 PM UTC
This incident has been resolved.
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