Resolved after 3 hours 42 minutes, affecting Order Manager by Extensiv, on September 5, 2025.
The incident has been resolved. We will continue to monitor to make sure all systems are working as expected.
Affected components
Update timeline
- identified Sep 05, 2025, 03:15 PM UTC
We recently identified an issue that prevented some orders from displaying correctly in the grid. This has been resolved, and orders are now appearing as expected. At this time, you may notice some slower performance when searching for orders. Our team is actively working to improve the search speed, and we appreciate your patience while we finalize these enhancements. We will provide an update in 45 minutes 9:00 AM PT.
- identified Sep 05, 2025, 04:00 PM UTC
We are continuing to address the latency issues. Performance may remain slightly slower for approximately the next hour, after which we expect the system to return to full speed. We will provide another update in 1 hour at 10:00 AM PT
- identified Sep 05, 2025, 05:00 PM UTC
We are still in the recovery process and are nearing a return to full performance. We will provide the next update at 10:45 AM PT.
- identified Sep 05, 2025, 05:47 PM UTC
We are still in the recovery process and are nearing a return to full performance. We will provide the next update at 12:00 AM PT.
- resolved Sep 05, 2025, 06:58 PM UTC
The incident has been resolved. We will continue to monitor to make sure all systems are working as expected.
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