Resolved after 22 minutes, on May 13, 2026.
The incident has been resolved, and all alerts counts are once again accurate. No customer data was lost, and SOC operations were not impacted.
Update timeline
- identified May 13, 2026, 04:23 PM UTC
We are aware of an issue with the Expel Alerts count being inflated for customers. We have identified the root cause and are working on a remediation. SOC operations and alert ingestion are not affected. We will provide another update by 1pm EDT.
- identified May 13, 2026, 04:38 PM UTC
We have remediated the issue with Expel Alerts count being inflated for customers by shifting to a different source of statistics. We are working on fixing the underlying issue with our main source of count data. We will provide another update by 1pm EDT.
- resolved May 13, 2026, 04:46 PM UTC
The incident has been resolved, and all alerts counts are once again accurate. No customer data was lost, and SOC operations were not impacted.
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