Expel incident

Workbench Access Degraded

Resolved after 36 minutes, affecting Workbench global network connectivity, on April 14, 2025.

monitoring Apr 14, 2025, 03:44 PM UTC

At 11:16AM ET, we began experiencing a problem with Workbench that is preventing users from accessing Workbench. We have identified the root cause and are working on a remediation. We have rolled out a previous, working version of Workbench and service has been restored. SOC operations were affected, but alert ingestion was not affected. We will continue monitoring and provide another update by 12:30pm ET.

Started
Apr 14, 2025, 03:44 PM UTC
Resolved
Apr 14, 2025, 04:21 PM UTC
Duration
36m
Detected by Pingoru
Apr 14, 2025, 03:44 PM UTC

Affected components

Workbench global network connectivity

Update timeline

  1. monitoring Apr 14, 2025, 03:44 PM UTC

    At 11:16AM ET, we began experiencing a problem with Workbench that is preventing users from accessing Workbench. We have identified the root cause and are working on a remediation. We have rolled out a previous, working version of Workbench and service has been restored. SOC operations were affected, but alert ingestion was not affected. We will continue monitoring and provide another update by 12:30pm ET.

  2. resolved Apr 14, 2025, 04:21 PM UTC

    This incident has been resolved.

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