Resolved after 3 hours 29 minutes, affecting Investigative actions, on May 13, 2025.
The incident has been resolved, and Workbench investigative and remediation actions are fully available.
Affected components
Update timeline
- investigating May 13, 2025, 06:37 PM UTC
We are actively investigating intermittent service degradation to Workbench investigative and remediation actions. Customers may not be able to access some sections of the portal as a side effect. We will provide an update at 3 PM ET
- investigating May 13, 2025, 07:08 PM UTC
While we have isolated the system with degraded performance, we continue the technical triage of the issue to determine the root case and restore full service as quickly as possible. We will provide an update at 4 PM ET
- monitoring May 13, 2025, 07:32 PM UTC
We have resolved the root issue and our workbench actions capabilities have fully resumed normal operations as of 3:15 pm ET
- resolved May 13, 2025, 10:07 PM UTC
The incident has been resolved, and Workbench investigative and remediation actions are fully available.
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