Resolved after 5 hours 21 minutes, affecting Alert ingestion, on August 8, 2025.
The incident has been resolved. All systems are once again fully available. No customer data was lost.
Affected components
Update timeline
- investigating Aug 08, 2025, 10:45 AM UTC
At 2am ET, we began experiencing a problem with alert ingestion. SOC operations are affected, but will catch up once service is restored; no data will be lost. We will provide an update by 7:30AM.
- investigating Aug 08, 2025, 11:23 AM UTC
We are still investigating. We will provide an update by 8:30AM.
- investigating Aug 08, 2025, 12:22 PM UTC
We are still investigating. We will provide an update by 9:30AM.
- investigating Aug 08, 2025, 01:26 PM UTC
We are still investigating. We will provide an update by 10:30AM.
- investigating Aug 08, 2025, 02:17 PM UTC
Root cause still under investigation but system is recovering. We will provide an update by 11:30am.
- monitoring Aug 08, 2025, 03:26 PM UTC
We have identified the root cause. Alert ingestion is recovering. No customer data was lost. We will provide another update by 12:30pm ET.
- resolved Aug 08, 2025, 04:07 PM UTC
The incident has been resolved. All systems are once again fully available. No customer data was lost.
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