Resolved after 35 minutes, on December 5, 2025.
After a monitoring period to confirm there are no returning issues. We can confirm that Cloudflare has implemented a fix to resolve the issue, and we have confirmed that the support portal can be accessed as expected
Other major vendors with incidents that started within 30 minutes of this one
Update timeline
- investigating Dec 05, 2025, 09:13 AM UTC
We are currently aware of an issue preventing customers from accessing our support portal. The issue appears to be potentially caused by an ongoing issue within Cloudflare that is impacting a large collection of services and sites. Signatures are continuing to be applied to messages, and access to our portal is working as expected. We're continuing to monitor for any changes at this time.
- resolved Dec 05, 2025, 09:48 AM UTC
After a monitoring period to confirm there are no returning issues. We can confirm that Cloudflare has implemented a fix to resolve the issue, and we have confirmed that the support portal can be accessed as expected
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