Resolved after 8 hours 32 minutes, affecting Legacy Portal (examsoft.com/institutionid), on November 20, 2024.
We have deployed a workaround where redirects should work from (examsoft.com/institutionid) and currently monitoring this change.
Affected components
Update timeline
- investigating Nov 20, 2024, 03:18 PM UTC
We are currently investigating an issue where Legacy portal users attempting to access their portal webpage login (examsoft.com/institutionid) are not being redirected correctly. The current workaround for this is to navigate directly to the following URL and adding your institution ID after the slash. https://ei.examsoft.com/GKWeb/login/(institutionid)
- monitoring Nov 20, 2024, 10:12 PM UTC
We have deployed a workaround where redirects should work from (examsoft.com/institutionid) and currently monitoring this change.
- resolved Nov 20, 2024, 11:51 PM UTC
This incident has been resolved.
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