ExamSoft incident

Legacy portal intermittent connectivity

Resolved after 44 minutes, affecting Legacy Portal (examsoft.com/institutionid) and Legacy Portal Reporting and 1 more, on March 5, 2025.

investigating Mar 05, 2025, 03:37 PM UTC

Our hosting provider has experienced a network interruption and is actively working towards restoring services. This is causing intermittent connectivity with our Legacy Portal that will affect user's ability to access the portal and its features. Users will likely experience login issues and noticed delay or latency when accessing the portal. We are also seeing issues for login and downloading exams to the Examplify application related to this. We will update the status page as soon as we have more information.

Started
Mar 05, 2025, 03:20 PM UTC
Resolved
Mar 05, 2025, 04:04 PM UTC
Duration
44m
Detected by Pingoru
Mar 05, 2025, 03:20 PM UTC

Affected components

Legacy Portal (examsoft.com/institutionid)Legacy Portal ReportingExamplify Services

Update timeline

  1. investigating Mar 05, 2025, 03:20 PM UTC

    We are currently experiencing intermittent connectivity with our Legacy Portal that will affect user's ability to access the portal and its features. Users will likely experience login issues and noticed delay or latency when accessing the portal. We are also seeing issues for login and downloading exams to the Examplify application related to this.

  2. investigating Mar 05, 2025, 03:37 PM UTC

    Our hosting provider has experienced a network interruption and is actively working towards restoring services. This is causing intermittent connectivity with our Legacy Portal that will affect user's ability to access the portal and its features. Users will likely experience login issues and noticed delay or latency when accessing the portal. We are also seeing issues for login and downloading exams to the Examplify application related to this. We will update the status page as soon as we have more information.

  3. resolved Mar 05, 2025, 04:04 PM UTC

    Services should now be fully restored.

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