Resolved after 2 hours 18 minutes, affecting Legacy Portal (examsoft.com/institutionid) and Legacy Portal Reporting, on March 12, 2025.
This issue should now be resolved and no longer occurring going forward. Please re-trigger scoring on any previously reported exams that were attempted after 8pm CT on March 11, 2025 up until today at 2:00pm CT on March 12, 2025(US based clients) and 12pm CT on March 11, 2025 up until today at 2:00pm CT on March 12, 2025(APAC based clients). You can uncheck a student under the score column in the exam taker activity tab and navigate to the reporting/adjust scoring tab to re-trigger scoring.
Affected components
Update timeline
- investigating Mar 12, 2025, 04:40 PM UTC
We are currently investigating reports of score discrepancies within the Legacy portal. We understand that this may impact your ability to provide accurate scoring, and we apologize for the inconvenience. Our team is actively working to identify the cause and restore normal service as soon as possible.
- identified Mar 12, 2025, 04:58 PM UTC
The issue has been identified. We are working to resolve the problem and return normal functions to the portal.
- resolved Mar 12, 2025, 06:58 PM UTC
This issue should now be resolved and no longer occurring going forward. Please re-trigger scoring on any previously reported exams that were attempted after 8pm CT on March 11, 2025 up until today at 2:00pm CT on March 12, 2025(US based clients) and 12pm CT on March 11, 2025 up until today at 2:00pm CT on March 12, 2025(APAC based clients). You can uncheck a student under the score column in the exam taker activity tab and navigate to the reporting/adjust scoring tab to re-trigger scoring.
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