Resolved after 3 hours 48 minutes, affecting Enterprise Portal (ui.examsoft.io) and Enterprise Portal (New Portal) Reporting and 1 more, on July 15, 2025.
We’ve verified that scores are now processing correctly. Our team will continue to actively monitor the system to ensure everything is functioning as expected. Thank you for your patience while we worked to resolve this.
Affected components
Update timeline
- investigating Jul 15, 2025, 03:47 PM UTC
Thanks for calling ExamSoft. We’re currently investigating reports of missing scores within our Enterprise portal. We understand this may be affecting your ability to release scores, and we sincerely apologize for the disruption. Our team is actively working to identify the cause and restore normal functionality as quickly as possible. For ongoing updates, please refer to our status page at: status.examsoft.com. Thank you for your patience and understanding.
- investigating Jul 15, 2025, 04:46 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 15, 2025, 04:47 PM UTC
We’ve verified that scores are now processing correctly. Our team will continue to actively monitor the system to ensure everything is functioning as expected. Thank you for your patience while we worked to resolve this.
- resolved Jul 15, 2025, 07:36 PM UTC
This incident has been resolved.
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